Frequently Asked Questions
Everything you need to know about our luxury collections and services.
What materials are used in Janai Jewellery pieces?
We use only high-quality materials, including 18k gold plating, sterling silver, and ethically sourced gemstones to ensure lasting brilliance and durability.
How should I care for my jewellery?
To maintain the shine of your pieces, avoid contact with perfumes, lotions, and water. Store them in a cool, dry place, preferably in the Janai pouch provided.
What is your shipping policy?
We offer free standard shipping on all orders over $100. Orders are typically processed within 1-2 business days and delivered within 5-7 business days.
Can I return or exchange my order?
Yes, we accept returns and exchanges within 30 days of delivery, provided the items are in their original, unworn condition with all packaging intact.
Do you offer international shipping?
Absolutely. Janai Jewellery ships worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.
How do I determine my ring size?
You can refer to our online Size Guide located on each product page, which includes a printable chart and measurement tips to help you find the perfect fit.